If you think about it, store managers play an underappreciated and frankly crucial role in our society.
We all likely have fond memories of our first bosses. Well, perhaps not all so fond. But I do.
At my first job (Taco Johns’, in case you were dying of curiosity), I had a GM named Cyndi. She was hilarious, compassionate, efficient, a great trainer, and on top of her job. Kind of like a mom to us young pups, she listened, understood, encouraged, and kept smiles on our faces. She gave us rides to work when we needed (and may or may not have handed her closing crew a Chaco Taco on the sly every once in a while). It’s so important to have someone like that to guide you over your first steps into the working world.
But their role is far more significant than just herding plebes. During my time in the service industry (or just walking through stores), I’ve seen employees carrying a lot of adversity. I’ve worked alongside people trying to beat theft or substance raps. I’ve taken my lunch from window-workers with obvious speech impediments or severe social impairments. I’ve had my groceries run by folks who couldn’t read or add.
The service sector is peppered with low-skilled, down-on-their luck types who can barely do the jobs they were hired for. If upper-level human resources types had their way, we’d probably see only the bright, brisk, friendly, and fully competent types manning the front counter and layaway desk instead. It’d make sense.
Instead, we see the struggling and under-qualified as well – ecause some store manager somewhere made a different call.
And I am so glad they did.
It can be risky to employ those who struggle with people or competence, especially when safety issues are involved (e.g. food). To be sure, a business has the right to hire the best.
But a manager who invests in people, who believes in second chances and will work to hand their people the tools that need…that’s love. Struggling people are completely reliant on that goodwill to get back into the realm of the employed game. I don’t want to get poisoned as a customet, but if my biggest problem at the checkout line is getting held up because the cashier’s hands are shaking, I can count my blessings.
Store managers are gatekeepers in our society in a very real way. McDonald’s store managers, hold your heads high – your job carries more eternal significance than you may have realized. Given that there seem to be more and more broken folks pounding on these gates with each passing year, you could do more good in the world than a CEO making ten times your salary.
Such managers often lead pretty thankless existences. They have to deal with constant turnover; a competent crew lasting months would be a dream. They often don’t make much. They’ve got families they battle to feed, just like us. They get plenty of abuse from their own bosses and have to bear the weight of firing people (which, hopefully, is a weight for them, no matter how much the fired deserve it). They can’t please everybody, and there are days when it seems they can’t please anybody. And if anything goes epically wrong – the product, an employee, something completely out of anyone’s control – guess who gets blamed?
Of course, not every manager is an angel. As Spiderman often heard, with great power comes great responsibility. You’re not ruler of a henhouse, but a steward of the poor and suffering. You have not gained power and authority by accident; you’ve been given it by God. Treat your employees as more important than yourself. Their livelihoods depend on you. God does not give a person power for his or her own comfort or control, but for the welfare of those beneath you.
And God brings it back around to you. I’d be glad to help out most of my former bosses even today. Remember the saying: we are judged not by how we treat our peers, but by how we treat those beneath us.
To the bosses who have helped salvage lives by bringing in the misfit, recovering, recently released, or marginally skilled, and getting a paycheck to them and their kids, you are part of what keeps the world turning. Thank you.
Just figured you wouldn’t mind hearing such things on a Monday. May your grills be hot and your hands fully washed.
I’m glad you tuned in today. If you found this post to be of value, please feel free to share it on social media. Thanks a bunch!